Returns and refunds

1. Time limit and conditions

1.1If you are not satisfied with your purchase, you may return the product within 14 days from the delivery date.

1.2The product must be in the same condition in which it was received, unused and in its original packaging, and must be accompanied by the purchase receipt (sent to your email).

2. Products that cannot be returned

2.1Returns are not accepted for consumable products, chemicals, mannequins, wigs, buns, extensions, razors, brushes, combs or furniture.

2.2Returns of personalized products or products that have been used are not accepted.

3. How the refund is issued

3.1Once the product is received and verified, we will issue the applicable refund to the same payment method used for the purchase (the original card), through Stripe, within a maximum of 30 days. No cash refunds are issued.

3.2The time it takes for the refund to appear on your statement depends on your bank or card issuer.

3.3The user is responsible for the return shipping costs, unless the product arrived damaged or does not match what was ordered; in that case, contact us before sending it back.

4. In-store returns

4.1If you are a local resident, you may visit any La Española Beauty Supply store with your original purchase receipt to be assisted with your claim. All exchanges are handled through the manager.

5. Equipment, appliances and warranties

5.1Check your equipment at the time of delivery; we are not responsible for damage to equipment once it has left the store. A charge of 25% of the merchandise value applies to returned appliances and equipment.

5.2After 14 days, the warranty for electrical appliances must be handled directly with the manufacturer.

6. How to start a return

6.1Write to servicioalcliente@laespanolabs.com or call 787.884.2363 with your order number and the reason. We will tell you the steps to follow.